Privacy Policy

Only the German original version is legally binding: www.vistable.com/de/datenschutzerklaerung

This data protection information applies to data processing by: plavis GmbH

Responsible: plavis GmbH, Annaberger Str. 240, D-09125 Chemnitz; Email: info@plavis.de; Phone: +49 (0)371/5202011

This site uses SSL encryption for security reasons and to protect the transmission of confidential content, such as the inquiries that you send to us as the site operator. You can recognize an encrypted connection by the fact that the address line of the browser changes from http:// to https:// and by the lock symbol in your browser line.

If the SSL encryption is activated, the data you transmit to us cannot be read by third parties.

Each time you visit our website, our system automatically collects data and information from the computer system of the calling computer. This is information such as

• Information about the type and version of your internet browser,
• The operating system of your computer or smartphone,
• Your internet service provider,
• Your IP address,
• Date and time of your access,
• Internet pages from which you came to us,
• Internet pages that you visit from our site.

The legal basis for the temporary storage is Art. 6 (1) lit. f GDPR.

We collect such technical information in so-called “log files” so that our website is displayed to you correctly and we can determine the causes of any technical problems, for the technical optimization of our website and for the security of our computer systems and networks. These purposes also constitute our legitimate interest in data processing in accordance with Art. 6 (1) lit. f GDPR, since stable and secure operation cannot be guaranteed without this data.

The processing is necessary because there is no alternative, equally effective measure that does not involve processing this data.

The interests of the users do not prevail, as the data processing is limited to what is necessary, the data is not merged with other data, and its storage is limited in time.

The data will be deleted as soon as they are no longer required to achieve the purpose for which they were collected. Typically, this technical information is deleted or made illegible after thirty days at the latest.

The collection of the data for the provision of the website and the storage of the data in log files is essential for the operation of the website. There is consequently no option for the user to object.

Some of the websites use so-called cookies. Cookies do not harm your computer and do not contain viruses. Cookies serve to make our offer more user-friendly, more effective and safer. Cookies are small text files that are stored on your computer and saved by your browser.

Most of the cookies we use are so-called “session cookies”. They are automatically deleted after your visit. Other cookies remain stored on your device until you delete them. These cookies enable us to recognize your browser the next time you visit. The legal basis for this is the balancing of interests in accordance with Art. 6 (1) lit. f GDPR: cookies are used for data-saving visitor measurement and conversion tracking only with a view to optimizing the website.

You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general, and activate the automatic deletion of cookies when you close the browser. If you deactivate cookies, the functionality of this website may be restricted.

This website uses functions of the web analysis service Google Analytics. The provider is Google Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043, USA.

Google Analytics uses so-called cookies. These are text files that are stored on your computer and that enable your use of the website to be analyzed. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there.

We have activated the IP anonymization function on this website. As a result, your IP address will be shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area before it is transmitted to the USA. The full IP address is only transmitted to a Google server in the USA and shortened there in exceptional cases. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services related to website activity and internet usage. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

The storage of information on your end device and the access to it take place on the basis of your consent in accordance with Section 25 (1) of the German Telecommunications Digital Services Data Protection Act (TTDSG).

The subsequent processing of personal data takes place exclusively on the basis of your consent in accordance with Art. 6 (1) lit. a GDPR. Consent is obtained via our consent management tool before any data is processed or cookies are set. You can revoke your consent at any time with effect for the future. To do so, please use the link to the privacy settings at the bottom of the website.

The data sent by us and linked to cookies, user identifiers (e.g. user ID) or advertising IDs are automatically deleted after 14 months. Data whose retention period has been reached is automatically deleted once a month.

You can prevent the storage of cookies by setting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by downloading and installing the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout?hl=en

We have concluded a data processing agreement with Google and fully implement the strict requirements of the German data protection authorities when using Google Analytics.

You can find more information on how Google Analytics handles user data in Google’s privacy policy: https://support.google.com/analytics/answer/6004245?hl=en

Our site uses, among others, the provider YouTube LLC, 901 Cherry Avenue, San Bruno, CA 94066, USA, represented by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, for the integration of videos.

YouTube is used in the interest of an appealing presentation of our online offers. This represents a legitimate interest within the meaning of Art. 6 (1) lit. f GDPR. The processing is necessary because an equivalent presentation of complex content would only be possible with disproportionate effort without the use of external video services.

We have designed the integration in such a way that data processing for users is limited to what is necessary (through the use of the extended data protection mode).

The interests of the users do not prevail, as personal data is only transmitted when the video is actively used and users are informed about the integration in advance.

Normally, when you visit a page with embedded videos, your IP address is sent to YouTube and cookies are installed on your computer. However, we have integrated our YouTube videos with the extended data protection mode (in this case, YouTube still contacts Google’s DoubleClick service, but according to Google’s privacy policy, personal data is not evaluated). This means that YouTube will no longer store any information about the visitors unless they watch the video. If you click on the video, your IP address will be transmitted to YouTube and YouTube will learn that you have viewed the video. If you are logged in to YouTube, this information is also assigned to your user account (you can prevent this by logging out of YouTube before viewing the video).

We have no knowledge of the possible collection and use of your data by YouTube, nor do we have any influence on it. For more information, see the YouTube privacy policy at https://policies.google.com/privacy. In addition, we refer to our general presentation in this privacy policy for the general handling and deactivation of cookies.

If you have any questions, we offer you the opportunity to contact us using a form provided on the website. It is necessary to provide your first and last name as well as a valid e-mail address (possibly also a telephone number) so that we know who the request came from and are able to answer it adequately. For the purpose of processing the request and in the event of follow-up questions, it will be stored by us. We do not pass on this data without your consent.

The data processing for the purpose of contacting us takes place either in accordance with Art. 6 (1) sentence 1 lit. b GDPR or in accordance with Art. 6 (1) sentence 1 lit. f GDPR (further information on the legal basis and our legitimate interest is provided in the respective form).

The data you enter in the contact form will remain with us until you ask us to delete it or the purpose for data storage no longer applies. Mandatory legal provisions – in particular retention periods – remain unaffected.

If you do not provide the required personal information in the contact form, we will unfortunately not be able to answer your request for legal reasons.

If you contact us by e-mail, the data will be processed for the purpose of contacting us in accordance with Art. 6 (1) sentence 1 lit. a GDPR on the basis of your voluntarily given consent. Our legitimate interest lies in maintaining business contacts and initiating business relationships.

With the following information, we explain the contents of our newsletter as well as the registration, dispatch and statistical evaluation procedures and your rights of objection. By subscribing to our newsletter, you agree to its receipt and to the procedures described.

We only send newsletters and e-mails with the recipients’ consent or with legal permission. When you register for the newsletter, we describe its contents. Insofar as products and services are advertised, they are named in the declaration of consent. These details are decisive for your consent. In addition, our newsletter covers the following topics: services; offers, promotions, seminars, blog articles, news, updates, trade fairs and events.

We use the so-called double opt-in procedure for registering for our newsletter. This means that after registering, you will receive an e-mail asking you to confirm your registration. This procedure serves to prevent accidental registrations or unwanted registrations by unauthorized third parties. Only once the e-mail address has been confirmed is it stored permanently with the dispatch service provider, until the e-mail address is deleted by its owner or by us as the list operator. Newsletter registrations are logged in order to be able to prove the registration process in accordance with legal requirements. This includes storing the time of registration and confirmation as well as the IP address.

Your e-mail address, your first name and surname are mandatory for sending the newsletter. After your confirmation, we store this personal information for the purpose of sending you the newsletter. The legal basis for this is Art. 6 (1) sentence 1 lit. a GDPR.

Our newsletters can usually also be read via a so-called web version using a link contained in the newsletter (e.g. in the event of display problems in the e-mail program). This link leads via our newsletter dispatch platform. In this context, personal information (e.g. the IP address) may be collected and processed. 

We use HubSpot, a service of HubSpot, Inc., 2 Canal Park, Cambridge, MA 02141, USA, to send our newsletter.

When you register for our newsletter, the data you provide (in particular your e-mail address and – if provided – your name) is processed on HubSpot’s servers. HubSpot processes this data exclusively on our behalf for the dispatch and evaluation of our newsletters and for the administration of recipient data.

We have concluded a data processing agreement with HubSpot in accordance with Art. 28 GDPR. Insofar as personal data is transferred to third countries, this takes place on the basis of suitable guarantees in accordance with Art. 44 et seq. GDPR. HubSpot also participates in the EU-U.S. Data Privacy Framework.

Further information on the processing of personal data by HubSpot can be found in HubSpot’s privacy policy: https://legal.hubspot.com/privacy-policy

If you have consented to this, we evaluate the success of our newsletters. For this purpose, we record, among other things, whether and when a newsletter was opened, which links were clicked, as well as technical information such as browser type, IP address, time of access and information about the device used.

HubSpot may also use this data to determine the approximate location (e.g. country or region) and time zone based on the IP address. Among other things, this serves the technical delivery of our newsletters and the optimization of dispatch times.

The evaluations help us to better understand the interest in our content and to continuously improve our newsletters. For example, they enable us to align content and topics with the interests of our recipients.

The data collected can technically be assigned to individual newsletter recipients. However, evaluation is carried out exclusively to improve our newsletter offering and not to observe or assess the behavior of individual persons.

You can cancel the receipt of our newsletter at any time, i.e. revoke your consent, for example via the “Unsubscribe” link in the newsletter. At the same time, your consent to its dispatch via HubSpot and to the statistical analyses expires. A separate revocation of the dispatch via HubSpot or of the statistical evaluation is unfortunately not possible. You will find a link to cancel the newsletter at the end of each newsletter.

If you subscribe to our newsletter, we process your personal data on the basis of your consent in accordance with Art. 6 (1) lit. a GDPR. Registration takes place using the double opt-in procedure. You can revoke your consent at any time with effect for the future, for example via the unsubscribe link in each newsletter. The lawfulness of the processing carried out up to the revocation remains unaffected.

The storage of the time of registration and confirmation as well as your IP address serves as proof of your consent. The legal basis for this is Art. 6 (1) lit. c GDPR in conjunction with our accountability obligation under Art. 5 (2) GDPR as well as Art. 6 (1) lit. f GDPR.

In addition, we inform our existing customers, to the extent permitted by law, about software updates as well as about our own products, services and events that are directly related to the existing business relationship. This processing is based on our legitimate interest in accordance with Art. 6 (1) lit. f GDPR, in compliance with the requirements of Section 7 (3) of the German Act Against Unfair Competition (UWG).

We use HubSpot as a processor for sending our newsletters and managing recipient data. If you have consented to this, we also evaluate opening and click rates in order to improve our newsletter and better tailor it to the interests of our recipients. This processing is based on your consent in accordance with Art. 6 (1) lit. a GDPR.

You have the right to object to the processing of your personal data in the cases provided for by law (Art. 21 GDPR). If you have given consent, you can revoke it at any time with effect for the future. To do so, you can use the unsubscribe link in the newsletter or contact us via the contact options given in the legal notice.

Data protection measures are always subject to technical developments. For this reason, we ask you to inform yourself about our data protection measures at regular intervals by consulting our privacy policy.

On our website you can contact us in various ways: including contact form, booking a demo, requesting an offer, requesting product information, requesting guides. If you take advantage of this option, the data entered in the input mask will be transmitted to us and stored. In addition to the specific input mask data, the IP address and the date and time of the request are collected and stored.

Alternatively, you can contact us by e-mail. In this case, the user’s personal data transmitted with the e-mail will be stored.

In this context, the data will not be passed on to third parties, unless this is necessary to process the request (e.g. demo booking tool). In any case, the data will only be used to process the conversation.

Contact request to download a demo version (trial) of the software

The legal basis for processing the data is Art. 6 (1) lit. b GDPR.

Contact requests for product information, an appointment for a demonstration or support requests

The legal basis for processing the data is Art. 6 (1) lit. b GDPR.

Contact request for newsletter registration

If the user has given consent, the legal basis for processing the data is Art. 6 (1) lit. a GDPR.

Purpose of data processing

The processing of the personal data from the input mask serves us solely to process your request.

The other personal data processed during the sending process serve to prevent misuse of the contact form and to ensure the security of our information technology systems.

Duration of storage

If you have booked a demo, requested product information or an offer, we reserve the right to store the data for two years in order to measure the effectiveness of our sales and marketing. Otherwise, we delete the data as soon as it is no longer required to achieve the purpose for which it was collected. For the personal data from the input mask of the contact form and the data sent by e-mail, this is the case when the respective conversation with the user has ended. The conversation has ended when it can be inferred from the circumstances that the matter in question has been conclusively clarified.

Objection and removal option

The user has the option at any time to revoke their consent to the processing of personal data. If the user contacts us by e-mail, they can object to the storage of their personal data at any time. In such a case, the conversation cannot be continued.

In this case, all personal data stored in the course of making contact will be deleted.

You have the right to free information about your stored personal data, their origin and recipient and the purpose of the data processing as well as the right to correct, block or delete this data at any time. You can contact us at any time at the address given in the legal notice if you have any further questions on the subject of personal data.

UserCentrics Management Platform

This is a consent management service. To protect your rights as a data subject, technologies from this provider are used on this website, which you can use to give your legally binding consent, view it and revoke it at any time. At the bottom of the website you will find a link to the privacy settings.

Company that processes the data:
Usercentrics GmbH, Sendlinger Str. 7, 80331 Munich, Germany

Data processing purposes: This list represents the purposes of data collection and processing. Consent is only valid for the purposes stated. The data collected cannot be used or stored for any purpose other than those listed below.

• Compliance with legal obligations
• Storage of consent

You have the right:

• to request information about your personal data processed by us in accordance with Art. 15 GDPR;
• to request the immediate correction of incorrect personal data stored by us, or its completion, in accordance with Art. 16 GDPR;
• to request the deletion of your personal data stored by us in accordance with Art. 17 GDPR, unless processing is required to exercise the right to freedom of expression and information, to fulfill a legal obligation, for reasons of public interest or to assert, exercise or defend legal claims;
• in accordance with Art. 20 GDPR, to receive your personal data that you have provided to us in a structured, common and machine-readable format, or to request that it be transmitted to another controller;
• in accordance with Art. 7 (3) GDPR, to revoke your consent once given to us at any time. As a result, we may no longer continue the data processing that was based on this consent in the future; and
• to complain to a supervisory authority in accordance with Art. 77 GDPR. As a rule, you can contact the supervisory authority of your usual place of residence or workplace or of our registered office.

If your personal data is processed on the basis of legitimate interests in accordance with Art. 6 (1) lit. f GDPR, you have the right to object to the processing in accordance with Art. 21 GDPR, insofar as there are reasons for this arising from your particular situation (e.g. if you do not agree with the specific processing). This also applies to profiling based on these provisions.

If your personal data is processed for direct marketing purposes, you have the right to object to the processing for this purpose at any time. In this case, your data will no longer be used for direct marketing.

To exercise your right to object, you can send an e-mail to info@plavis.de at any time or contact us using the contact details provided in the legal notice.